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Qualified was in the position to stroll me by way of my difficulty and aided pinpoint exactly where the challenge was taking place and encouraged me of an alternative so I could get my position done. I so appreciated his enable and endurance in strolling me by the several scenarios. He adopted up with data on my following methods.
Sure I tried chat and got connected having a Are living man or woman but they told me I needed to connect with. Unsure just what the representatives around the chat can help with.
If an automatic assistant asks for The rationale of one's call, point out "I wish to make payment preparations for my mobility Invoice".
• I to begin with renewed my deal following Talking having an agent named Abdul, who gave me a deal that I recognized, although it couldn’t match a suggestion from Rogers.
As for loyalty, there isn't any these detail anymore. Under-going exactly the same thing with my Telus household services. I’m accomplished with them continuously rising my agreement pricing. Going back again to Shaw when my contract runs out.
I was not telling but making an attempt to speak to him but he obtained mad and hung up. This is ridiculous and very horrible customer service. I will probably be pulling my two lines from Telus . If this is the customer service people are getting from the reps than you might want to source it somewhere else. I have already been with Telus for around 14 years and It can be pretty unfortunate that it's arrive at this . Considering these threads and reviews left by Other people it appears I'm not the only real one.
I'm told to speak to Loyalty and determination and still acquiring no wherever. I have managed to talk to two those who termed themselves administrators during the Philippines, who could not assistance me.
I have never been so pissed off with an organization. It can be difficult to receive responses from Telus. My Invoice continues to be modified a number of situations considering the fact that signing up with them a 12 months in the past after a promoter came to our doorway and drew us in with attractive gives. She even claimed Telus would pay for Shaw's deal penalty to move us above. I regret each individual 2nd of shifting. It's going to take up a lot of the afternoon to speak with another person at Telus. Maintain periods estimate an hour only to become forwarded to another person and placed on hold for one more hour. My deal agreement displays what my Monthly bill must be Nevertheless they arbitrarily modify my Invoice to a hundred.
so i called the customer server (Jane) to solve The difficulty soon after conveying the situation and what It is take place, The agent just aspect with her lover and he or she lied with regards to the credits and bargains they removed from my account being a faithful customer with Telus and he or she explained the credits expired and no longer readily available, she Assume I am stupid, Should the discounted has expired i ought to begin to see the expiration date on my Invoice like i see on residence service Monthly bill.
Thank you for your consideration to this matter. I anticipate a prompt and satisfactory resolution.
Furthermore, I was disconnected several instances when looking to talk to support and perhaps remaining on keep without resolution.
Hi @Ben708 we absolutely value your loyalty with us and we want to assistance. You should keep watch over your inbox for just a message from us
Qualified was incredibly useful. I was having incredibly discouraged as almost nothing gave the impression to be Performing. He walked me by way of the method with easy Guidance. And it last but not least worked. Fantastic position!
This can be a massive squander of time and only makes an exceptionally frustrated customer ahead of they get to speak to the CSR and telus billing support now the CSR has to cope with an already stressed for their Restrict customer.